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Getting Started |
GooSync is a server based synchronisation service that allows you to synchronise
almost any mobile device, over-the-air, with your Google Calendar.
The GooSync Premium account also allows you to synchronise Tasks and Contacts between
your device and your GooSync account.
Soon we will be offering a direct sync with Google Contacts. More details will be
made available closer to the release date.
Almost any device that is SyncML compliant is supported. You can view a full list
of supported devices
here.
Yes. The native calendar application will be used to store your calendar data.
Yes, GooSync supports Google Domain accounts. Once your GooSync account has been
setup you will need to configure it to use Password Authentication from the My Google
page of your GooSync account. This is the only authentication method supported for
Google Domains.
The standard GooSync service is free but it does contain certain limitations. You
are only able to synchronise your primary Google Calendar and you are limited to
a sync window of 7 days past and 30 days future of the current date.
We offer a subscription service that removes these limitations and provides additional
features. More information on this can be found here.
On the home page of GooSync.com you will see a
Register link. Provide the required information, read and accept the terms
and conditions, and then your account will be created.
You will be required to approve your account, this is done via email verification.
Once the account is created an email will be sent to the address provided during
registration. Click on the link in this email to approve and activate your account.
You will then be prompted to log into the site and you can continue to configure
your account ready for synchronisation.
Yes. You can view this list here.
After completing the registration form, GooSync sends an email to the address you
entered in order to confirm that the email address is your own and valid. It may
take a few minutes before your confirmation email arrives. Your registration is
not complete until you open the confirmation email and click on the link to confirm
ownership of the account.
If your confirmation email does not arrive within a few minutes it may be:
- You mis-typed and did not correctly enter your email address.
- Your spam filter errantly intercepted the email.
First check your spam filter in your email system. If you don't find the email there,
please contact us directly confirming your
email address and we will resend the confirmation email.
Each GooSync account will only allow one device to be synchronised at any one time.
In order to synchronise a second device you will need to register a second GooSync
account for this device.
Please note that you can link multiple GooSync accounts to the same Google account.
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Account Configuration |
Once registration is complete and you have logged into GooSync.com you will be taken
to the My Google page where you will need to setup your Google Calendar authentication.
Two methods of authentication are offered and you can find more details of those
in the question answered below .
Once you are authenticated with Google you will need to select and configure your
device. Select the My Device page in GooSync.com and you will be prompted to choose
your device.
After selecting your device you will then to configure it. Please follow the pages
to access the device configuration pages. More details can be found in the help
section below.
Full details on each authentication method can be found here.
You can find the link to GooSync Settings on the home page of your GooSync account
On here you can configure the date and time format for your account, the paging
settings (how many items shown in the Contacts list for example before the data
is split over multiple pages), as well as the display format for your Contacts list.
The following display formats are available for your Contacts:
- [Last Name], [First Name]
- [First Name] [Last Name]
- [First Name][Last Name]
- [Last Name][First Name]
These formats will be used if your contacts contain a first and last name. If your
contacts contain a display name this will be used and the format selected here will
be ignored.
Please contact sales@goosync.com with the subject line of Close Account providing
your GooSync user name. For security please also provide the email address entered
during registration.
We would also appreciate it if you could provide a reason why you wish to remove
your account. This could possibly help us improve the service for other users.
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Device Configuration |
Select the My Device page in GooSync.com and you will be prompted to choose your
device.
After selecting the manufacturer from the drop-down list locate and select the correct
device model. If your device is not listed but you believe it is compatible you
can select the "Other" manufacturer and then select the "Any" device.
After selecting a device model you will be prompted to confirm this. After confirmation
you will be shown information on how to configure your device, whether by automatic
over-the-air configuration or by manual configuration.
If your device supports over-the-air configuration click the Configure button and
enter the required information to send the configuration details down to your device.
For manual configuration you will be given the basic information required but you
will need to follow the instructions found in your device user guide in order to
locate and configure the sync application on your device.
We are constantly updating our Supported
Devices list, however, new devices are released daily. Please let us know
what device you are using and we will investigate and add the device to GooSync
if it's found to be supported.
The quickest way to do this is to submit a supported device request via our Is My Device Supported form.
While waiting for your device to be added you can select a generic device from the
device list. You can find this by selecting the "Other" manufacturer and selecting
the "Any" device from the Select Device list.
A configuration credit is used to send the automatic configuration SMS messages
to your device (if compatible).
For each configuration message sent a single configuration credit is used.
Not all devices support over-the-air configuration, but you will see if your device
does when you select it from your GooSync account.
This just means that you cannot send an automatic configuration message to your
device and you must try to configure it manually.
In your phone's user guide you should find instructions on how to locate and configure
the synchronisation application on your device.
The basic settings require for manual configuration can be found in the question
answered below.
In your device's user guide you should find instructions on how to locate and configure
the synchronisation application.
The basic settings require for manual configuration are as follows:
Sync server URL: http://sync.goosync.com
Username: Your GooSync username
Password: Your GooSync password
Calendar database: Calendar
Please note that it is your GooSync account details you need to enter on the device
and not your Google account details.
You can find configuration guides for some of the more popular devices on our support
forum.
Unlike many other mobile devices Palm OS, Windows and Blackberry devices do not
have the sync software pre-installed. GooSync.com provides a free sync application
for Windows and Palm OS based devices, and you can obtain 3rd party clients for
the Blackberry devices.
You can obtain more information using the links below:
Palm OS
Windows touch screen
Windows non-touch screen
Blackberry
The Blackberry devices can synchronise using GooSync but they will need an additional
application installed before this is possible.
You can find more information about this application here.
Not all devices support the AutoSync feature. Please refer to your device or sync
application user guide for details of AutoSync configuration.
If you are using the GooSync client on a Windows Mobile or Palm OS device you can
activate the AutoSync feature if you are a GooSync Premium Account user.
You can find more information regarding AutoSync on the GooSync clients here.
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Calendar |
Multiple calendar support is only available for the subscription service. If you
are a free user you will be able to view your calendar list but you will not be
able to synchronise the extra calendars.
Full information on how to configure multiple calendar support can be found here.
The sync window is the time frame containing the events that will be synchronised
when using GooSync.
The free service provides a sync window of 7 days past and 30 days future of the
current date. The subscription service allows you to change this to a maximum of
365 days past and 365 days future of the current date.
Only events that exist within your sync window will be synchronised, any events
that exist outside this sync window will be ignored until they do fall within the
sync window.
You can obtain information about the reminder settings on the Calendars Help page.
Unfortunately the current version of GooSync does not allow you to de-select the
default Google Calendar.
This feature may be added in a future version of the service.
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Contacts |
GooSync and Google Contacts support is only available for users of the GooSync Premium
account.
In order to upgrade please use the upgrade account button on the home page once
you are logged into the website.
Full details on how to use and synchronise with the GooSync Contacts manager can
be found on the GooSync Contacts Help
page.
Details on how to synchronise with Google Contacts can be found on the Google Contacts Help page.
This process is done from the Connections
page of your GooSync account.
You will see a message informing you what contacts manager you are currently synchronising
with (Google or GooSync). Next to this will be a Change link.
Clicking this Change link will give you the option of changing your contacts
manager.
- Using GooSync offers a sync between your GooSync contacts and your device. Your
contacts are securely stored in GooSync and you can view and modify your contacts
using the GooSync Contacts manager. In addition you can sync categories.
- Using Google contacts offers a sync between your Google contacts and your device.
Your contacts are stored in Google. In order to sync your Google contacts you must
give permission to GooSync to access your Google contacts.
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Tasks |
GooSync Tasks support is only available for users of the GooSync Premium account.
In order to upgrade please use the upgrade account button on the home page once
you are logged into the website.
Your tasks are stored securely within your GooSync account.
You can access them at any time from the Tasks
page of your GooSync account.
Please view the GooSync Tasks Help
page for more information.
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Synchronisation |
The synchronisation process is initiated from the device. This is done from within
the sync application found on your device.
Your device manual should provide information on how to initiate the synchronisation
process.
Unfortunately, the Palm HotSync software does not allow an IP connection to be established
through the cradle/cable. Because of this the GooSync client will be unable to communicate
with the GooSync server.
There is, however, 3rd party software available that will allow an IP connection
to be established through the cradle/cable.
One such application is the PPP software from Softick.com. An evaluation version can be obtained from
their website.
Once installed and configured this software will allow the GooSync client on your
device to correctly establish the necessary IP connection with the GooSync server
and will allow the synchronisation process to take place.
Your device must be able to establish a valid IP connection in order for it to communicate
with the GooSync service.
Connection methods such as GPRS and Wi-Fi allow this, as does cradle-based connections
(for Windows and Palm based devices).
Not all devices support the AutoSync feature. Please refer to your device or sync
application user guide for details of AutoSync configuration.
If you are using the GooSync client on a Windows Mobile or Palm OS device you can
activate the AutoSync feature if you are a GooSync Premium Account user.
You can find more information regarding AutoSync on the GooSync clients here.
Yes, GooSync allows you to synchronise your contacts between your device and the
GooSync Contacts manager (found on the My Contacts page of your account.
Contacts support is available as part of the GooSync Premium account.
Yes, GooSync allows you to synchronise your tasks between your device and the GooSync
Tasks manager (found on the My Tasks page of your account.
Tasks support is available as part of the GooSync Premium account.
The current release of GooSync (as of 3rd April 2007) now supports one-way synchronisation
modes on compatible devices. "Update Server", "Update Device", and "Reload Device"
synchronisation modes are now officially supported in the subscription service of
GooSync.
More details on the individual synchronisation modes can be viewed here.
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Subsciption Account |
Full details about each version can be found by clicking here.
The subscription is £19.95 (Pound Sterling) for a 12 month subscription. It is also
possible to purchase a 24 month subscription for the reduced cost of £29.95 (Pound
Sterling).
The standard subscription is for 12 months. Once this period has ended you will
need to renew your subscription otherwise your account will revert back to the free,
limited account.
The accounts are set to expire at 23:59 GMT on the final date of the subscription.
Please note that this time is GMT and not 23:59 of your own timezone.
Not using the online upgrade section. Your credit card will be charged in Pound
Sterling and your credit card company will make the exchange to your native currency
using their current exchange rates.
You can view the latest exchange rates on sites such as XE.com.
You will not be automatically charged for your subscription renewal. When your subscription
is due for renewal you will be notified via email and you will have the option to
renew your subscription. If you choose not to renew your account it will revert
back to a free, limited service.
Please contact sales@goosync.com with your GooSync user name and the time of purchase.
Please note that there is a short delay before PayPal notifies us that your payment
was successful.
Yes, your subscription can be cancelled at any time. If you cancel within 30 days
of the purchase date you can get a full refund, any cancellations after this time
will still carry the full subscription amount.
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Troubleshooting |
This usually means that the calendar database on your device does not exist.
Most devices only create the database when the calendar application is run for the
first time.
If you are receiving this message on your device close the Sync client and open
your calendar application, this will create the database for you.
This usually means that the calendar database on the server does not exist.
The server database is created when a device has been set up by the user.
If you're receiving this message it indicates that you must log into GooSync and
select a device for your account when prompted.
Once this is done you will be able to synchronise correctly.
Error code 511 is the error code used by GooSync to terminate a sync when it has
encountered an unexpected problem. This could be caused by many factors so we cannot
offer a detailed explanation in this help page.
If you receive this problem please contact us directly providing your GooSync user
name, the date and time of the failed sync, the device you are syncing with, as
well as information on anything that you may have done differently during that particular
sync.
We can then check the log files for that sync and find out what caused the error.
A connection error is usually displayed if the sync application on your device cannot
establish a valid IP connection to the GooSync server.
Please ensure your connection settings are correct for your device.
A quick work around to this problem is to use one of the options found in the GooSync
client on your device. This is called "Clean up deleted records" and can be found
on the Options menu. Using this option will allow you to perform a sync with the
Palm Desktop software successfully.
Please note that this is not a permanent solution. We're still in talks with the
client developers to try and locate the true cause of this problem so we can fix
it.
This may be because your time zone information is incorrect. Please ensure that
you have the correct time zone information set on your device, in Google, and also
in your GooSync account.
Palm OS and Windows devices also require a patch that will sort out the recent change
to US daylight saving time. Details on these patches can be found on the Palm and Microsoft websites.
This indicates that there was a problem communicating with your Google Calendar.
It is usually a temporary problem so attempting the sync again in a few minutes
will more than likely succeed.
This message usually indicates that a request sent to Google (an event being added
or replaced etc) was invalid in some way. Please contact GooSync support directly
so they can investigate the request that was sent.
We are aware of problems sending the configuration messages to certain network providers,
Cingular is one of these providers.
If you are on the Cingular network you will be unable to receive the configuration
messages and you will need to configure your device manually.
If you are not on the Cingular network but still haven't received the configuration
message please contact us directly stating your network provider and the make and
model of your device and we will investigate the problem.
If you are certain that your GooSync login details are correct on your device but
are still getting authentication failures then it indicates that you may not be
authenticated with Google correctly.
Log into the GooSync website and go to the My Google page. Ensure you are correctly
authenticated with Google and try the sync again.
A 420 code is used by the device to indicate that there is no more room to store
the data being sent from GooSync.
Please ensure your device has enough free memory and try the sync again.
The 406 "Feature Not Supported" message is displayed whenever you have attempted
to peform an action that is not supported by the server or device.
One such feature that can generate this message is the "Reload Server" synchronisation
mode. This is not supported by GooSync and will cause the sync to end with a 406
error.
You can also receive a 406 error on your device if you attempt to use an additional
sync mode (Update Device for example) when synchronising with a free GooSync account.
Unfortunately the Palm Z22 does not include the necessary network features to enable
it to communicate with the GooSync server.
This means that, unfortunately, the Palm Z22 is not compatible with GooSync.
When changing devices you need to remove the old device from your GooSync account
(even if the replacement is the same model device).
Your GooSync account links to your device using a unique ID. Once this link is established
no other devices can connect to your account.
In order to synchronise your new device you need to delete your device from your
GooSync account and then re-select the device.
After ensuring your calendar settings are correct in GooSync (sync window etc, if
applicable) your new device will be able to synchronise with your account.
Error code 503 is generated by GooSync when it detects a new sync being initiated
by the device when a previous sync is still in progress on the server.
The previous sync may have been busy processing Google requests in the backround
and appeared that it had froze or failed on the device.
If you receive this error code you will need to wait a few minutes for the previous
sync to finish before starting a new sync process.
A "Demo Expired" message is displayed on devices using the GooSync client if they
are using an old version of the client.
Each build of the client has a built in expiration date approximately one year from
the build date. This is to prevent older clients from staying in circulation.
The solution is to update the client version on your device. This can be done by
manually downloading the latest client from the links found here,
or by using the "Check for updates" option inside your existing client.
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