What is GooSync?
GooSync is a server based synchronisation service that allows you to synchronise almost any mobile device, over-the-air,
with your Google Calendar.
The GooSync Premium account also allows you to synchronise Tasks and Contacts between your device and your GooSync account.
We also offer a direct sync with Google Contacts.
What devices are supported by GooSync?
Almost any device that is SyncML compliant is supported. You can view a full list of supported devices
here.
Does GooSync synchronise with the native calendar application on the device?
Yes. The native calendar application will be used to store your calendar data.
Can I use GooSync with a Google Apps account?
Yes, GooSync supports Google Domain accounts. For full details on how to authenticate GooSync with your Google Apps account
please read the Authentication Help page.
Is the GooSync service free?
The basic GooSync Lite service is free to try for 7 days, after 7 days accounts are suspended. You are able to synchronise
your primary Google Calendar and you are limited to a sync window of 7 days past and 30 days future of the current date.
We offer a Premium service that removes these limitations and provides additional features. More information on this
can be found here.
How can I register for a free trial of GooSync Lite
On the home page of GooSync.com you will see a Join Now section. Provide the required information,
read and accept the terms and conditions, and then your account will be created.
You will be required to approve your account, this is done via email verification. Once the account is created an email
will be sent to the address provided during registration. Click on the link in this email to approve and activate your account.
You will then be prompted to log into the site and you can continue to configure your account ready for synchronisation.
Is there a list of updates that have been made to GooSync?
Yes. You can view this list here.
I registered but never received the confirmation email. What happened?
After completing the registration form, GooSync sends an email to the address you entered in order to confirm that the email
address is your own and valid. It may take a few minutes before your confirmation email arrives. Your registration is not
complete until you open the confirmation email and click on the link to confirm ownership of the account.
If your confirmation email does not arrive within a few minutes it may be:
- You mis-typed and did not correctly enter your email address.
- Your spam filter errantly intercepted the email.
First check your spam filter in your email system. If you don't find the email there, please
contact us directly confirming your email address and we will resend the confirmation email.
Is it possible to synchronise multiple devices with a single GooSync account?
Yes, GooSync Premium now provides you with the ability to synchronise up to 4 devices from a single GooSync account. For full details
please read the Multiple Device Help page.
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I have registered a GooSync account, how do I configure it?
Once registration is complete and you have logged into GooSync.com you will be taken to the My Google page where you will
need to setup your Google Calendar authentication. Two methods of authentication are offered and you can find more details
of those in the question answered below .
Once you are authenticated with Google you will need to select and configure your device. Select the My Device page in GooSync.com
and you will be prompted to choose your device.
After selecting your device you will then to configure it. Please follow the pages to access the device configuration pages.
More details can be found in the help section below.
What are the differences between the two available Google authentication methods?
Full details on each authentication method can be found here.
What are GooSync Settings and how do I configure them?
You can find the link to GooSync Settings on the home page of your GooSync account
On here you can configure the date and time format for your account, the paging settings (how many items shown in the Contacts
list for example before the data is split over multiple pages), as well as the display format for your Contacts list.
The following display formats are available for your Contacts:
- [Last Name], [First Name]
- [First Name] [Last Name]
- [First Name][Last Name]
- [Last Name][First Name]
These formats will be used if your contacts contain a first and last name. If your contacts contain a display name this
will be used and the format selected here will be ignored.
I no longer wish to use GooSync, how can I remove my account?
From the 'Your Account' secion of the Control Panel, click 'edit' and then 'close account'.
We would appreciate it if you could provide a reason why you wish to remove your account. This could help
us improve the service for other users.
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How can I configure my device for use with GooSync?
Select the My Device page in GooSync.com and you will be prompted to choose your device.
After selecting the manufacturer from the drop-down list locate and select the correct device model. If your device is not
listed but you believe it is compatible you can select the "Other" manufacturer and then select the "Any" device.
After selecting a device model you will be prompted to confirm this. After confirmation you will be shown information on
how to configure your device, whether by automatic over-the-air configuration or by manual configuration.
If your device supports over-the-air configuration click the Configure button and enter the required information to send
the configuration details down to your device.
For manual configuration you will be given the basic information required but you will need to follow the instructions found
in your device user guide in order to locate and configure the sync application on your device.
My device isn't listed in the supported devices list. Is my device supported?
We are constantly updating our Supported Devices list, however, new devices are released
daily. Please let us know what device you are using and we will investigate and add the device to GooSync if it's found
to be supported.
The quickest way to do this is to submit a supported device request via our Is My Device Supported
form.
While waiting for your device to be added you can select a generic device from the device list. You can find this by selecting
the "Other" manufacturer and selecting the "Any" device from the Select Device list.
What are configuration credits and why do I need them?
A configuration credit is used to send the automatic configuration SMS messages to your device (if compatible).
For each configuration message sent a single configuration credit is used.
Not all devices support over-the-air configuration, but you will see if your device does when you select it from your GooSync
account.
When configuring my device in GooSync it says it cannot be configured over-the-air. What does this mean?
This just means that you cannot send an automatic configuration message to your device and you must try to configure it
manually.
In your phone's user guide you should find instructions on how to locate and configure the synchronisation application on
your device.
The basic settings require for manual configuration can be found in the question answered below.
My device cannot be configured automatically over-the-air. How do I configure it manually?
In your device's user guide you should find instructions on how to locate and configure the synchronisation application.
The basic settings require for manual configuration are as follows:
Sync server URL:
http://sync2.goosync.com
Username: Your GooSync username
Password: Your GooSync password
Calendar database: Calendar
Please note that it is your GooSync account details you need to enter on the device and not your Google account details.
You can find configuration guides for some of the more popular devices on our HelpDesk
forums.
I am using a Palm OS/Windows/Blackberry device. How can I configure it to synchronise with GooSync?
Unlike many other mobile devices Palm OS, Windows and Blackberry devices do not have the sync software pre-installed. GooSync.com
provides a free sync application for Windows and Palm OS based devices, and you can obtain 3rd party clients for the Blackberry
devices.
You can obtain more information using the links below:
Palm OS
Windows touch screen
Windows non-touch screen
Blackberry
Does GooSync support the Blackberry devices?
The Blackberry devices can synchronise using GooSync but they will need an additional application installed before this
is possible.
You can find more information about this application here.
How do I configure AutoSync on my device?
Not all devices support the AutoSync feature. Please refer to your device or sync application user guide for details of
AutoSync configuration.
If you are using the GooSync client on a Windows Mobile or Palm OS device you can activate the AutoSync feature if you are
a GooSync Premium Account user.
You can find more information regarding AutoSync on the GooSync clients here.
There is now a 3rd party application available that allows AutoSync to be used on Symbian based devices. You can find more
information in the relevant knowledge base article.
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How can I configure my account to synchronise my multiple Google Calendars?
Multiple calendar support is only available in the Premium version of GooSync. If you are a Lite user you will be able to
view your calendar list but you will not be able to synchronise the extra calendars.
Full information on how to configure multiple calendar support can be found here.
What is the sync window and how can I configure it?
The sync window is the time frame containing the events that will be synchronised when using GooSync.
The Lite service provides a sync window of 7 days past and 30 days future of the current date. The subscription service
allows you to change this to a maximum of 365 days past and 365 days future of the current date.
Only events that exist within your sync window will be synchronised, any events that exist outside this sync window will
be ignored until they do fall within the sync window.
Where can I find more information about calendar reminders/alarms?
You can obtain information about the reminder settings on the Calendars Help page.
Is it possible to de-select the default Google Calendar in GooSync?
Unfortunately the current version of GooSync does not allow you to de-select the default Google Calendar.
This feature may be added in a future version of the service.
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As a Lite user can I synchronise my Contacts?
GooSync and Google Contacts support is only available for users of the GooSync Premium account.
In order to upgrade please use the upgrade account button on the home page once you are logged into the website.
Where can I find more information on how to synchronise my Contacts with the GooSync Contacts manager?
Full details on how to use and synchronise with the GooSync Contacts manager can be found on the
GooSync Contacts Help page.
Where can I find more information on how to synchronise my Contacts with Google?
Details on how to synchronise with Google Contacts can be found on the Google Contacts Help
page.
How can I change between GooSync and Google Contacts sync?
This is done from your Control Panel.
You will see a message informing you what contacts manager you are currently synchronising with (Google or GooSync). Next
to this will be a Change button.
Clicking that Change button will give you the option of changing your contacts manager.
What are the differences between GooSync and Google Contacts synchronisation?
- Using GooSync offers a sync between your GooSync contacts and your device. Your contacts are securely stored in GooSync
and you can view and modify your contacts using the GooSync Contacts manager. In addition you can sync categories.
- Using Google contacts offers a sync between your Google contacts and your device. Your contacts are stored in Google. In
order to sync your Google contacts you must give permission to GooSync to access your Google contacts.
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As a Lite user can I synchronise my Tasks?
GooSync Tasks support is only available for users of the GooSync Premium account.
In order to upgrade please use the upgrade account button on the home page once you are logged into the website.
Where are my tasks stored after synchronisation?
Your tasks are stored securely within your GooSync account.
You can access them at any time from the Tasks page of your GooSync account.
Where can I find more information on how to synchronise my Tasks?
Please view the GooSync Tasks Help page for more information.
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How do I start the synchronisation process?
The synchronisation process is initiated from the device. This is done from within the sync application found on your device.
Your device manual should provide information on how to initiate the synchronisation process.
How can I synchronise my PalmOS device via the USB cradle/cable?
Unfortunately, the Palm HotSync software does not allow an IP connection to be established through the cradle/cable. Because
of this the GooSync client will be unable to communicate with the GooSync server.
There is, however, 3rd party software available that will allow an IP connection to be established through the cradle/cable.
One such application is the PPP software from Softick.com. An evaluation version
can be obtained from their website.
Once installed and configured this software will allow the GooSync client on your device to correctly establish the necessary
IP connection with the GooSync server and will allow the synchronisation process to take place.
What connection methods can I use to synchronise with GooSync?
Your device must be able to establish a valid IP connection in order for it to communicate with the GooSync service.
Connection methods such as GPRS and Wi-Fi allow this, as does cradle-based connections (for Windows and Palm based devices).
Is it possible to configure the device to synchronise automatically?
Not all devices support the AutoSync feature. Please refer to your device or sync application user guide for details of
AutoSync configuration.
If you are using the GooSync client on a Windows Mobile or Palm OS device you can activate the AutoSync feature if you are
a GooSync Premium Account user.
You can find more information regarding AutoSync on the GooSync clients here.
Can I synchronise my contacts using GooSync?
Yes, GooSync allows you to synchronise your contacts between your device and the GooSync Contacts manager (found on the
My Contacts page of your account.
Contacts support is available as part of the GooSync Premium account.
Does GooSync allow me to synchronise my tasks?
Yes, GooSync allows you to synchronise your tasks between your device and the GooSync Tasks manager (found on the My Tasks
page of your account.
Tasks support is available as part of the GooSync Premium account.
Is it possible to synchronise one-way only?
The current release of GooSync (as of 3rd April 2007) now supports one-way synchronisation modes on compatible devices.
"Update Server", "Update Device", and "Reload Device" synchronisation modes are now officially supported in the Premium
service of GooSync.
More details on the individual synchronisation modes can be viewed here.
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What are the differences between the Lite version of GooSync and the Premium subscription version?
Full details about each version can be found by clicking here.
How much does the subscription cost?
Premium subscriptions start at £19.95 (Pound Sterling) for a 12 month subscription. It is also possible to purchase a 24
month subscription for the reduced cost of £29.95 (Pound Sterling) or a lifetime (OneTime) subscription for just £39.95.
A GooSync Lite subscription is £5.99 for a 12 month subscription.
How long does the subscription last?
The basic Premium subscription is for 12 months. Once this period has ended you will need to renew your subscription otherwise
your account will be suspended
The accounts are set to expire at 23:59 GMT on the final date of the subscription. Please note that this time is GMT and
not 23:59 of your own timezone.
Is it possible to pay in a currency other than Pound Sterling?
Not using the online upgrade section. Your credit card will be charged in Pound Sterling and your credit card company will
make the exchange to your native currency using their current exchange rates.
You can view the latest exchange rates on sites such as XE.com.
Will I be automatically charged when the subscription is due for renewal?
You will not be automatically charged for your subscription renewal. When your subscription is due for renewal you will
be notified via email and you will have the option to renew your subscription. If you choose not to renew your account it
will suspended.
Can I cancel my subscription at any time?
Yes, your subscription can be cancelled at any time. If you cancel a Premium account within 30 days of the purchase date you can get a full
refund, any cancellations after this time will still carry the full subscription amount.
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I've received a "Database not found" message on my device. What does this mean?
This usually means that the calendar database on your device does not exist.
Most devices only create the database when the calendar application is run for the first time.
If you are receiving this message on your device close the Sync client and open your calendar application, this will create
the database for you.
I've received a "DB not found" message on my device. What does this mean?
This usually means that the calendar database on the server does not exist.
The server database is created when a device has been set up by the user.
If you're receiving this message it indicates that you must log into GooSync and select a device for your account when prompted.
Once this is done you will be able to synchronise correctly.
What is error code 511?
Error code 511 is the error code used by GooSync to terminate a sync when it has encountered an unexpected problem. This
could be caused by many factors so we cannot offer a detailed explanation in this help page.
If you receive this problem please contact us directly providing your GooSync user name, the date and time of the failed
sync, the device you are syncing with, as well as information on anything that you may have done differently during that
particular sync.
We can then check the log files for that sync and find out what caused the error.
Why do I get a connection error when starting the synchronisation process?
A connection error is usually displayed if the sync application on your device cannot establish a valid IP connection to
the GooSync server.
Please ensure your connection settings are correct for your device.
My Palm OS device is hanging during a standard calendar sync with the Palm Desktop software. How can I fix this?
A quick work around to this problem is to use one of the options found in the GooSync client on your device. This is called
"Clean up deleted records" and can be found on the Options menu. Using this option will allow you to perform a sync with
the Palm Desktop software successfully.
Please note that this is not a permanent solution. We're still in talks with the client developers to try and locate the
true cause of this problem so we can fix it.
Why are my calendar events appearing at the wrong time after synchronisation?
This may be because your time zone information is incorrect. Please ensure that you have the correct time zone information
set on your device, in Google, and also in your GooSync account.
Palm OS and Windows devices also require a patch that will sort out the recent change to US daylight saving time. Details
on these patches can be found on the Palm and
Microsoft websites.
My sync log shows a "Remote Server: Internal Error (500)" message. What does this mean?
This indicates that there was a problem communicating with your Google Calendar. It is usually a temporary problem so attempting
the sync again in a few minutes will more than likely succeed.
The sync log is showing a "Remote Server: Bad Request (400)" message. What does this mean?
This message usually indicates that a request sent to Google (an event being added or replaced etc) was invalid in some
way. Please contact GooSync support directly so they can investigate the request that was sent.
I've sent a configuration message to my device using the Configure Device page but I haven't received it.
We are aware of problems sending the configuration messages to certain network providers, Cingular is one of these providers.
If you are on the Cingular network you will be unable to receive the configuration messages and you will need to configure
your device manually.
If you are not on the Cingular network but still haven't received the configuration message please contact us directly stating
your network provider and the make and model of your device and we will investigate the problem.
Why am I getting an "Authentication Failed" message during a sync? My GooSync details are correct on the device.
If you are certain that your GooSync login details are correct on your device but are still getting authentication failures
then it indicates that you may not be authenticated with Google correctly.
Log into the GooSync website and go to the My Google page. Ensure you are correctly authenticated with Google and try the
sync again.
What does code 420 mean on my device?
A 420 code is used by the device to indicate that there is no more room to store the data being sent from GooSync.
Please ensure your device has enough free memory and try the sync again.
I've received a 406 "Feature Not Supported" message on my device. What does this mean?
The 406 "Feature Not Supported" message is displayed whenever you have attempted to peform an action that is not supported
by the server or device.
One such feature that can generate this message is the "Reload Server" synchronisation mode. This is not supported by GooSync
and will cause the sync to end with a 406 error.
You can also receive a 406 error on your device if you attempt to use an additional sync mode (Update Device for example)
when synchronising with a Lite GooSync account.
I'm using a Palm Z22 but cannot synchronise with GooSync. What is the problem?
Unfortunately the Palm Z22 does not include the necessary network features to enable it to communicate with the GooSync
server.
This means that, unfortunately, the Palm Z22 is not compatible with GooSync.
I've replaced my device but now I cannot synchronise. What's the problem?
When changing devices you need to remove the old device from your GooSync account (even if the replacement is the same model
device).
Your GooSync account links to your device using a unique ID. Once this link is established no other devices can connect
to your account.
In order to synchronise your new device you need to delete your device from your GooSync account and then re-select the
device.
After ensuring your calendar settings are correct in GooSync (sync window etc, if applicable) your new device will be able
to synchronise with your account.
I'm getting a 503 error on my device. What does this mean?
Error code 503 is generated by GooSync when it detects a new sync being initiated by the device when a previous sync is
still in progress on the server.
The previous sync may have been busy processing Google requests in the backround and appeared that it had froze or failed
on the device.
If you receive this error code you will need to wait a few minutes for the previous sync to finish before starting a new
sync process.
I've received a "Demo Expired" message on my GooSync client. What does this mean?
A "Demo Expired" message is displayed on devices using the GooSync client if they are using an old version of the client.
Each build of the client has a built in expiration date approximately one year from the build date. This is to prevent older
clients from staying in circulation.
The solution is to update the client version on your device. This can be done by manually downloading the latest client
from the links found here, or by using the "Check for updates" option inside your existing client.
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